Urgent Live-in Care

My mother had a live in carer from Country Cousins for two weeks to enable my wife and I to take a holiday.
The registration process was straightforward and thorough. (Be open and honest during this process, the better the information given, the more successful the match will be!)
The carer offered looked good on paper, and after a phone call with both myself and my mother, she was booked.
My mother had a great fortnight, she managed to get out more, had company, and with the comfort of staying in her own home. So glad she chose this option rather than 2 weeks respite in a care home!

After finding out the average cost of employing an overnight carer, we were pleasantly surprised when Country Cousins informed us of their services and corresponding costs.
We decided to give them a go for a 5 night stay over and arranged everything through a very helpful lady called Kelly.
Kelly assured us that she had just the person to suit our requirements and she was right.
Norma turned up as promised after a pre meet phone call and she was absolutely perfect. Norma was professional to the core as well as being empathetic and patient with my mother in law who isn’t the easiest woman to deal with.
Kelly stayed on the ball with follow up phone calls to ensure we were happy with their service and I can only say that we intend to use Country Cousins as many times as possible before the inevitable happens.

At the beginning of May 2024 the live-in carer that had been with us for seven years gave us notice (28 days) that she was leaving and returning to Croatia. We contacted Country Cousins and explained we needed a live-in carer. Long story short they sent us the CV of a carer they would highly recommend. Following a phone call with the new carer and our acceptance of her, she arrived on 28th May, the day before our carer was leaving. Since then everything has been perfect. Two weeks ago we went through a two week changeover and again this went very smoothly.

I have employed live in carers for my dad for 3 years. Most excellent. We have 2 particular ladies that come regularly and they are amazing. We had a 2 week gap and needed carer cover. The lady that we were recommended was absolutely fantastic. She was kind, efficient, professional, knowledgeable and just perfect. Dad has dementia and so needs a certain handling. She is welcome back any time. Thank you for sending her my way. I can not recommend her highly enough. Dad was obviously calm and happy in her presence.
We have a great set up at dad’s house but it is always a little tricky when we need a new carer. She was wonderful.

I hardly know where to begin! The carers have been amazing, clearly well trained, always patient, kind and thoughtful and cheerful companions. This despite at times being short on sleep, dealing with incontinence, falls and stubbornness from my elderly mother. Everything has been done to a high standard, from the fresh cooked meals, ensuring she is always clean, properly dressed and safe. In addition to keeping her apartment immaculate and dealing with all the laundry. As a family we will always be grateful for their wonderful care.