We offer free advice based on 60 years of live-in care experience.

The Country Cousins client charter

 

Our commitment to you...

 

A dedicated Care Relationship Executive to deal with your care assignments and to handle your queries.

  • Before every care assignment your Care Relationship Executive will call you to confirm the details and background of the Cousin we have matched for you.

  • We will send a detailed “Who am I” profile of the Cousin who will be attending for your records.

  • Your Care Relationship Executive will call you every month to check on the service and gather feedback to assist with future needs.

  • In addition, we will send out a customer satisfaction questionnaire annually, to help us improve our service further.

Through these and your dedicated Care Relationship Executive – with support from the wider care service team – we will ensure you receive the best possible live-in care service.

To request home care from Country Cousins, call us on 01293 224 706 or request a call back from our dedicated team of advisors.

Here is just a small sample of our client and carer feedback:

The best cook ever

[our current carer] is the best and most friendly and the best cook that we have ever had and the most modest! We are very grateful for all that you help us with.

Anonymous - client rep, 2020

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© Country Cousins 2020

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