How We Work

Once we know your requirements, we will carefully match Client to Cousin, noting histories, interests and preferences.

We strive to achieve the perfect client-to-cousin match. With 60 years of experience, we’re familiar with a wide range of home care services. From respite care for those who require time away, to 24-hour care at home for those with specialised requirements.

Whatever the situation, there’s an excellent chance we’ve handled it before. Our Cousins provide bespoke and individual private home care and support. Just as clients have different needs, our carers have different skills to offer – it’s never one-size fits all.

Finding the Right Home Care Provider

We match an appropriate Cousin to a client based solely on their care needs.* 

Finding the right home care provider is important to us. Do they like Scrabble or Bridge? Are they animal lovers? Do they like the theatre? Are they keen gardeners? It makes good sense to get the details right, especially when you live with someone 24 hours a day.

A member of our dedicated team of advisors will then call to introduce the most suitable home companion. Each Cousin’s personal profile is communicated to the client or their representative.

Profiles will cover each Cousin’s key attributes, work history, personal qualities, family background, likes and dislikes. If agreed, the prospective Cousin will call the client for a chat. Even after just a few minutes on the phone, they‘ll soon know whether that Cousin is the right choice. Only if both are happy to go ahead, will arrangements be confirmed.

*We are an equal opportunities home care agency and introduce Cousins from many locations across the world. We do not discriminate against either Cousin or client on the grounds of age, race, ethnicity, culture, sexual orientation, religion or any other reason. We ask that our clients and the Cousins we introduce to have similar a similar approach to all home care services.

To request home care from Country Cousins, call us on 0800 542 0676 or request a call back from our dedicated team of advisors.

  • Same carers for a long time...

    We've been fortunate in having the same carers for a long time which aids the quality of care considerably as they are familiar with our mothers needs. This is especially important for dementia care.

  • The food is always good...

    The various careers prepare different meals but always in accordance with my fathers wishes but respecting his diabetic condition. The food is always good.

  • Our current carers are great...

    Our current carers (Terri and Alison) are great - providing companionship as well as keeping my mother safe.

  • A great blessing to us

    On behalf of my brother and myself, and indeed all our family, I should like to record the debt we owe the Country Cousins who came to care for both our parents over the past 2 years. Without the help of Country Cousins, Mum and Dad could not have stayed in their own home and this they so dearly wished to do, it was a great blessing to us all that this became a reality.

  • Very professional and extremely caring

    I would like to say that the Country Cousins, who cared for my wife until she died, were very professional and extremely caring and kind during the time they were here. I would like to say thank you, at Country Cousins, for sending them in our time of need.

  • Very pleased and happy in her care

    Can you kindly note that I was very happy with the Country Cousin who came to look after my mother and she was very happy in her care too. Very reassuring to know that she was in the capable hands of someone you could trust.

  • Enjoyed Country Cousins support

    I have now enjoyed the support of your Country Cousins and I would like you to know that of 6 1/2 years of having to need care, these two ladies, though very different in character, they are both splendid carers in their own way.

  • You never let us down

    Thank you to you all at Country Cousins for the support you have given us over the last four years. You have never let us down over the years, we have met some interesting and caring people. We have no hesitation in recommending you to other people.