Your questions about live-in care answered
Frequently asked questions
Whether you're a client, carer or simply trying to learn more about live-in care services, we have the answer for you.
From 'Who are Country Cousins?' To 'Do I need an up to date DBS to become a self-employed carer?' We're on hand to answer your most common client and carer questions. If you can't find the answer you're looking for, then get in touch with us directly.
What is an introductory agency?
What needs to be provided for the live-in carer?
How long do your live-in carers stay?
What visiting care options do you provide?
Will my live-in carer get up overnight?
Do you cover nights?
We are able to provide live-in carers who will provide night support specifically. They would need the same accommodation as a day time live-in carer and should be able to sleep during the day without being disturbed. They will then be awake with the client all night to provide them with the care that they need.
Do your carers drive?
Many of our carers hold a valid UK drivers licence and would be able to drive the clients’ car if appropriate car insurance is arranged. We are unable to guarantee a car driver but will always do our best to provide this if it has been requested.
Can I contact you out of office hours?
What locations do you cover?
How do I register with Country Cousins?
Proof of Eligibility to work in the UK.
Agreement to complete the relevant DBS/PVG checks.
A minimum of 6 months’ experience in a regulated care environment.
2 Professional References, one must be from your current or previous employer.
Evidence of professional development including any training certificates.
What assignments are available?
What are the pay rates?
What else is paid for?
Who can apply?
Do you have the right to work in the UK?
Do you have at least 6 months’ experience and possess up to date training certificates or be willing to pay for training?
Are you well-spoken, and fluent in written and spoken English?
Are you organised, with effective communication and reporting skills?
Are you honest, kind, respectful, gentle in nature and above all, always prepared to go the extra mile for clients?
Are you happy to provide care for clients, including those with dementia?
Are you physically fit and able to cope with demanding daily routines and household tasks?
Do you possess good cooking skills and have experience running and maintaining a home?
Do you like animals and are you happy to in a house with pets? This is desirable but not compulsory.
Do you hold a valid a driving license? This is desirable but not compulsory.
Do I need experience?
Do you sponsor carers from overseas?
Can I apply if I am living overseas?
Proof of your right to work in the UK.
A police check from home.
A transferable DBS (if you don’t have one we can help you get one).
A current CV or completed application form.
Any relevant training certificates.
Contact details of three professional references.
What documents will I need to register?
Proof of your right to work in the UK.
A transferable DBS certificate.
Proof of address, i.e. a utility bill.
Our most frequently asked questions
“What is an introductory agency?"
As an introductory agency, we will interview any potential carer and carry out relevant checks such as DBS, right to work in the UK and professional references. We also ensure they have completed any training that is required. The carers then work on a self-employed basis and handle all their own tax. As an introductory agency, we do not direct the care, giving the client the freedom to direct care as they wish.
Read our latest help and advice
Need more information?
We're here to help you find the best quality live-in care possible for you or your loved one.
If you are looking for a live-in carer, get in touch with us today.
Call Us On 01293 224 706
Lines open Monday - Friday, 0800 - 1800 and Saturday - Sunday, 1000 - 1500 to discuss your care needs.
Request a Callback
Simply fill in our online enquiry form and we'll drop you a line at a time that's convenient for you.
Download Our Brochure
Download a PDF copy of our helpful brochure for more information on the services that we offer.