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Your questions about live-in care answered

Frequently asked questions

Whether you're a client, carer or simply trying to learn more about live-in care services, we have the answer for you.

From 'Who are Country Cousins?' To 'Do I need an up to date DBS to become a self-employed carer?' We're on hand to answer your most common client and carer questions. If you can't find the answer you're looking for, then get in touch with us directly.

Client FAQs

How do I register with Country Cousins?


As our carers work independently within a client’s own home, it is essential that we complete a robust selection process. This includes a face-to-face interview, Induction process, reference checks and a DBS and or PVG (Criminal records checks). To be shortlisted for interview you will need to meet the following criteria in full:

  • Proof of Eligibility to work in the UK.
  • Agreement to complete the relevant DBS/PVG checks.
  • A minimum of 6 months’ experience in a regulated care environment.
  • 2 Professional References, one must be from your current or previous employer.
  • Evidence of professional development including any training certificates.




What assignments are available?


We offer live-in care assignments across the UK. You will live in the client’s home and be on hand to help provide care, cook for them and undertake household tasks. Assignments are typically 2 - 6 weeks’ long. During the Covid-19 pandemic however we are also asking our carers to consider placements of up to 12 weeks in order to safeguard our client's against exposure to multiple individuals.




What are the pay rates?


From 10th August 2020 our recommended daily rates range between £93 - £128 per day, meaning you can earn up to £3,900 (before tax) in a single month. You can also claim travel expenses and will get accommodation and most food covered for by your clients. Bank Holiday pay rates are double the standard rates.




What else is paid for?


Travel allowance – This should always be agreed in advance of the assignment. You can charge for travel on arrival and departure. Client meals – Carers are there to prepare meals for the client(s) they are looking after; should additional family members, or guests, wish to have food prepared then this needs to be agreed in advance. Work and rest time – Though live-in care is unmeasured work, daily average hours should be a maximum of 10 hours care, plus a 2-hour break at a time suitable to the Client. Should care be required during this period additional support should be arranged. Waking fee - If you are woken during the night by the client and are providing day services only, you can charge a “waking fee”. This charge is set at £11 for a single call and raises to a maximum of £22 should several calls occur. Multiple awakenings need to be flagged to the Country Cousins team. You will be responsible for invoicing clients directly each week for any expenses incurred.




Who can apply?


If you meet the following criteria, we would love to hear from you:

  • Do you have the right to work in the UK?
  • Do you have at least 6 months’ experience and possess up to date training certificates or be willing to pay for training?
  • Are you well-spoken, and fluent in written and spoken English?
  • Are you organised, with effective communication and reporting skills?
  • Are you honest, kind, respectful, gentle in nature and above all, always prepared to go the extra mile for clients?
  • Are you happy to provide care for clients, including those with dementia?
  • Are you physically fit and able to cope with demanding daily routines and household tasks?
  • Do you possess good cooking skills and have experience running and maintaining a home?
  • Do you like animals and are you happy to in a house with pets? This is desirable but not compulsory.
  • Do you hold a valid a driving license? This is desirable but not compulsory.
Only those with a British/EU Passport or a British Ancestry Visa may apply to become a carer. Country Cousins cannot sponsor applicants or assist those needing to obtain a work visa.




Do I need experience?


Yes – you need to have a minimum of 6 months’ experience in a regulated care environment and evidence of professional development including any training certificates.




Do you sponsor carers from overseas?


No, we are unable to sponsor applicants or assist those needed to obtain a work visa. Only those with a British/EU Passport or a British Ancestry Visa may apply to become a carer with Country Cousins.




Can I apply if I am living overseas?


Yes, providing that you have the following:

  • Proof of your right to work in the UK.
  • A police check from home.
  • A transferable DBS (if you don’t have one we can help you get one).
  • A current CV or completed application form.
  • Any relevant training certificates.
  • Contact details of three professional references.




What documents will I need to register?


Once you have been interviewed and are accepted to register with us, to become compliant you will need to provide:

  • Proof of your right to work in the UK.
  • A local police-check from all countries you have lived in for 12 months or more (continuous or in total), in the last 10 years, since the age of 18.
  • A transferable DBS certificate.
  • Training certificates.
  • Proof of address, i.e. a utility bill.





 

Carer FAQs

How do I register with Country Cousins?


As our carers work independently within a client’s own home, it is essential that we complete a robust selection process. This includes a face-to-face interview, Induction process, reference checks and a DBS and or PVG (Criminal records checks). To be shortlisted for interview you will need to meet the following criteria in full:

  • Proof of Eligibility to work in the UK.
  • Agreement to complete the relevant DBS/PVG checks.
  • A minimum of 6 months’ experience in a regulated care environment.
  • 2 Professional References, one must be from your current or previous employer.
  • Evidence of professional development including any training certificates.




What assignments are available?


We offer live-in care assignments across the UK. You will live in the client’s home and be on hand to help provide care, cook for them and undertake household tasks. Assignments are typically 2 - 6 weeks’ long. During the Covid-19 pandemic however we are also asking our carers to consider placements of up to 12 weeks in order to safeguard our client's against exposure to multiple individuals.




What are the pay rates?


From 10th August 2020 our recommended daily rates range between £93 - £128 per day, meaning you can earn up to £3,900 (before tax) in a single month. You can also claim travel expenses and will get accommodation and most food covered for by your clients. Bank Holiday pay rates are double the standard rates.




What else is paid for?


Travel allowance – This should always be agreed in advance of the assignment. You can charge for travel on arrival and departure. Client meals – Carers are there to prepare meals for the client(s) they are looking after; should additional family members, or guests, wish to have food prepared then this needs to be agreed in advance. Work and rest time – Though live-in care is unmeasured work, daily average hours should be a maximum of 10 hours care, plus a 2-hour break at a time suitable to the Client. Should care be required during this period additional support should be arranged. Waking fee - If you are woken during the night by the client and are providing day services only, you can charge a “waking fee”. This charge is set at £11 for a single call and raises to a maximum of £22 should several calls occur. Multiple awakenings need to be flagged to the Country Cousins team. You will be responsible for invoicing clients directly each week for any expenses incurred.




Who can apply?


If you meet the following criteria, we would love to hear from you:

  • Do you have the right to work in the UK?
  • Do you have at least 6 months’ experience and possess up to date training certificates or be willing to pay for training?
  • Are you well-spoken, and fluent in written and spoken English?
  • Are you organised, with effective communication and reporting skills?
  • Are you honest, kind, respectful, gentle in nature and above all, always prepared to go the extra mile for clients?
  • Are you happy to provide care for clients, including those with dementia?
  • Are you physically fit and able to cope with demanding daily routines and household tasks?
  • Do you possess good cooking skills and have experience running and maintaining a home?
  • Do you like animals and are you happy to in a house with pets? This is desirable but not compulsory.
  • Do you hold a valid a driving license? This is desirable but not compulsory.
Only those with a British/EU Passport or a British Ancestry Visa may apply to become a carer. Country Cousins cannot sponsor applicants or assist those needing to obtain a work visa.




Do I need experience?


Yes – you need to have a minimum of 6 months’ experience in a regulated care environment and evidence of professional development including any training certificates.




Do you sponsor carers from overseas?


No, we are unable to sponsor applicants or assist those needed to obtain a work visa. Only those with a British/EU Passport or a British Ancestry Visa may apply to become a carer with Country Cousins.




Can I apply if I am living overseas?


Yes, providing that you have the following:

  • Proof of your right to work in the UK.
  • A police check from home.
  • A transferable DBS (if you don’t have one we can help you get one).
  • A current CV or completed application form.
  • Any relevant training certificates.
  • Contact details of three professional references.




What documents will I need to register?


Once you have been interviewed and are accepted to register with us, to become compliant you will need to provide:

  • Proof of your right to work in the UK.
  • A local police-check from all countries you have lived in for 12 months or more (continuous or in total), in the last 10 years, since the age of 18.
  • A transferable DBS certificate.
  • Training certificates.
  • Proof of address, i.e. a utility bill.





Our most frequently asked questions

What is an introductory agency?

As an introductory agency, we will interview any potential carer and carry out relevant checks such as DBS, right to work in the UK and professional references. We also ensure they have completed any training that is required. The carers then work on a self-employed basis and handle all their own tax. As an introductory agency, we do not direct the care, giving the client the freedom to direct care as they wish.

Read our latest help and advice

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Read our information on various medical conditions, how to spot them and the support you can get.

Need more information?

We're here to help you find the best quality live-in care possible for you or your loved one.

 

If you are looking for a live-in carer, get in touch with us today.

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Give a member of our friendly team a call between Monday - Friday, 0800 - 1800 on 01293 224 706 to discuss your care needs.

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Download a PDF copy of our helpful brochure for more information on the services that we offer.

© Country Cousins 2020 is a trading name of Consolidated Healthcare Agencies Limited (Company Number 12087784). All rights reserved.

Registered office, Aviation House, Cross Oak Lane, Redhill, RH1 5EX

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