Advice for you and your families


With government guidance around staying safe during Covid-19 changing on a regular basis, it can be a worrying time for many, particularly those in higher-risk groups such as the elderly.


It's important therefore that you know what you need to do to stay as safe as you possibly can during the current pandemic.


We're here to help you through this challenging time:


And with no recorded cases of Covid-19, we remain one of the safest care options during the pandemic. You can read more to find out what we're doing to safeguard you and your loved ones here.

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Call Us On 01293 224 706 


Lines open Monday - Friday, 0800 - 1800 and Saturday - Sunday, 1000 - 1500 to discuss your care needs.


Email us outside of office hours to receive a callback the next working day

Request a Callback

Simply fill in our online enquiry form and we'll drop you a line at a time that's convenient for you.

Covid-19 care, keeping you safe

Everything you need to know about staying safe with live-in care during Covid-19.


Five easy steps to look after your loved ones


Keep in regular, virtual, contact with your loved ones​

Self-isolating does not need to mean someone becomes self-isolated. Make sure you have regular, non-face-to-face contact with your loved ones during this time, especially if you know that they suffer from existing mental health conditions such as depression or dementia. You can read more about keeping in touch with relatives via our helpful support article.


Communicate often with your carers

Although our team of dedicated CRE's are in regular contact with both our clients and carers, a little check-in every now and again with your loved one's carer can make a big difference in the quality of care they receive. Whether that be offering them a little advice on how best to bond with your loved one, or providing you with the peace of mind you need during what is a challenging time.


Support with daily errands where you can


Supporting your loved ones with daily errands where it is safe to do so, can make a big difference to how they feel as well as providing a subtle reminder that you are thinking of them when they may otherwise be unable to see friends and family. Arranging for online grocery deliveries, prescriptions, or even subscribing them to their favourite magazine are just a few of the things you can do.


Get them up and exercising in a safe, controlled environment


Keeping active is one of the best means of keeping immune levels high. Exercise is still permitted under all levels of the local and national lockdown guidance, but ensure that if your loved ones are going for walks outside, that they maintain a two-metre distance from other walkers at all times. You can also read about our great tips for staying active indoors.


Order a test if they display any symptoms

Crucially, if your loved ones (or you) develop any symptoms, however small, order them a home testing kit immediately and advise them to isolate at home until the test results come back. Dismissing symptoms as a cold, or seasonal flu, can lead to complications later down the line if it does indeed turn out to be Covid - don't take the risk.


Preventing the spread

Wash your hands

Wash your hands regularly, for at least 40 seconds. Be sure to also carry a pocket-sized hand sanitiser with you

Avoid crowded spaces

Make sure to avoid public spaces unless absolutely necessary. This will minimise your interaction with other people

Wear a face covering

Ensure you have a clean mask with you when you're out and about to cover your face with. Especially when indoors

Hands off!

Avoid touching your face or other shared objects with your hands. For example, use your elbow or foot to open doors

Stay apart

Maintain at least 2 meters from anyone not in your household at all times

Catch it and bin it

Carry a small packet of tissues with you at all times so you can catch any coughs or sneezes to then throw in the bin

Download the NHS Track and Trace app

Use this to check into any public spaces you do attend, log any test results and to stay up to date on whether you might have come into contact with somewho's tested positive for the virus

Find out more

Following the latest guidance


The latest government advice is broken down by geography, with the area you live in determining the restrictions. We've detailed below the different restrictions by area to help you ensure you're always on the right side of the guidance.


England is currently in a national lockdown for at least four weeks. Full detail can be found at


The Scottish Government have recently announced a new five tier approach, if you or your loved ones live in Scotland, you can keep up to date with what this means for you at


The Welsh Government have recently announced a 'firebreak lockdown' lasting until at least the 9th November 2020. This acts much in the same as the national lockdown seen earlier in the year, with full details being found at

Northern Ireland

The Northern Irish Government announced a change in guidelines on the 16th October 2020. You can find out what they mean for you or your loved ones by visiting

Need more information?

We're here to help you find the best quality live-in care possible for you or your loved one.


If you are looking for a live-in carer, get in touch with us today.

Call us icon

Call Us On 01293 224 706 


Lines open Monday - Friday, 0800 - 1800 and Saturday - Sunday, 1000 - 1500 to discuss your care needs.

Email us to request a callback icon

Request a Callback

Simply fill in our online enquiry form and we'll drop you a line at a time that's convenient for you.

Download our brochure for more information

Download Our Brochure

Download a PDF copy of our helpful brochure for more information on the services that we offer.

© Country Cousins 2020 is a trading name of Country Cousins Homecare Agencies Limited (Company Number 12087784). All rights reserved.

Registered office, Aviation House, Cross Oak Lane, Redhill, RH1 5EX

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