Amazing client and carer feedback

 

Country Cousins has provided private homecare to thousands of wonderful people over the years. In our most recent client survey, March 2020, we were rated 9/10 for our care services – with communication, companionship and friendship as key highlights; our support services scored well too, with friendliness 8.46/10 a highlight.

Here is just a small sample of our feedback:

We offer free advice based on 60 years of live-in care experience.

A company that really cares

Just to say thank you for the emails you have been sending of support and information it has been lovely to feel part of a company that cares equally for its clients and carers. Congratulations for taking over the reins (not an easy task I’m sure). I think we should also applaud the staff at head office for the hard work they are putting in to make sure everything is working well.

Frances – carer, 2020
 

Positivity from our amazing carers

Your email, it  means a lot to me. I have a wonderful assignment on a regular basis. I love putting my nursing experience to good use at the moment. I feel very appreciated by my 'family' and Country Cousins!

Sally – carer, 2020

The lady I’m with is saying how much better she feels having me here during this scary time, she’s telling her friends what a God send I am.

Olivia – carer, 2020

I have heard on my assignments my clients talking on the phone , some friends of friends have Country Cousins and it’s lovely to hear the good feedback coming from them, and it makes me proud to be working with Country Cousins.

Valerie – carer, 2020

 

Thank you dear Country Cousins team and I personally appreciate your continued support I had received and wish you all the best, stay safe for us and for your families. I'm lucky to be able to do my daily walk in the woods with my client and so far so good. We're keeping positive and all the villagers at Shamley Green while following rules from government also very caring towards each other.

Dzintra – carer, 2020

I found a permanent and local one, in light of this crisis, I must say that I am grateful to have been kept on your list of carers, You have shown an outstanding Leadership and care for all involved and your proactive updates have been nothing short of remarkable. Keep up the good work and huge congratulation to the whole staff.

Paola – carer, 2020

The best cook ever

[our current carer] is the best and most friendly and the best cook that we have ever had and the most modest! We are very grateful for all that you help us with.

Anonymous - client rep, 2020

 

Wonderful regular care

We have had very good cover for my mother for the past 18 months, and now rotate between two regular carers who are wonderful.

Anonymous - client rep, 2020

 

Peace of mind

[our carer] came to look after me following major heart surgery. She was superb, and gave my family great peace of mind.

Anonymous - client, 2020

I feel very appreciated

I have a wonderful assignment on a regular basis. I love putting my nursing experience to good use at the moment. I feel very appreciated by my [clients] 'family' and Country Cousins!

Sally R – carer, 2020

 

Support changing needs

We had many Cousins over the years and most have been excellent.  Where the Cousin did not suit, the office was prompt in finding a replacement and managing the change.

Anonymous - client rep, 2020

 

A godsend

The lady I’m with is saying how much better she feels having me here during this scary time, she’s telling her friends what a God send I am.

Olivia P – carer, 2020

 

Safe and reliable service

I have been working with Country Cousins for over 10 years and so have got to know a lot of your staff. If I have had problems, they are quickly sorted out by the team at Country Cousins.

Anonymous – carer, 2020

 

Concerns about mum, have reduced massively

My experience of working with Country Cousins so far has been so positive. My concerns about mum, particularly during this Crisis, have been reduced massively since I moved to Country Cousins. Thank you again.

Meg M. - client rep, 2020

To request home care from Country Cousins, call us on 01293 224 706 or request a call back from our dedicated team of advisors.

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© Country Cousins 2020

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