Don't just take our word for it

 

Country Cousins has provided private home care to thousands of wonderful people over the years and we regularly survey our existing clients to understand how we're doing.

In our most recent client survey, March 2020, we were rated 9/10 for our care services, with communication, companionship, and friendship called out as particular highlights. Our support services scored well too, with friendliness scored at 8.5/10.

We're incredibly proud of what we do and the service we provide, and clearly so are our clients. Read on to see a sample of our client and carer feedback, or feel free to leave us some feedback of your own.

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Call Us 

 

Give a member of our friendly team a call between Monday - Friday, 0800 - 1800 on 01293 224 706 to discuss your care needs.

Or

Email us outside of office hours to receive a callback the next working day

Request a Callback

Simply fill in our online enquiry form and we'll drop you a line at a time that's convenient for you.

Some of our
client testimonials 

Read some of our amazing client
and carer feedback. 

Our care services received 90% positive feedback from our clients in March 2020

Some of our client and carer feedback

A company that really cares

 

"Just to say thank you for the emails you have been sending of support and information it has been lovely to feel part of a company that cares equally for its clients and carers. Congratulations for taking over the reins (not an easy task I’m sure). I think we should also applaud the staff at head office for the hard work they are putting in to make sure everything is working well."

Frances - Carer, 2020

The best cook ever

 

"Our carer is the best and most friendly and the best cook that we have ever had and the most modest! We are very grateful for all that you help us with."

Client representative, 2020

Peace of mind

 

"My carer came to look after me following major heart surgery. She was superb, and gave my family great peace of mind."

Client, 2020

Wonderful regular care

 

"We have had very good cover for my mother for the past 18 months, and now rotate between two regular carers who are wonderful."

Client representative, 2020

I feel very appreciated

 

"I have a wonderful assignment on a regular basis. I love putting my nursing experience to good use at the moment. I feel very appreciated by my client's' 'family' and Country Cousins."

Sally – Carer, 2020

Concerns about mum, have reduced massively

 

"My experience of working with Country Cousins so far has been so positive. My concerns about mum, particularly during this Crisis, have been reduced massively since I moved to Country Cousins. Thank you again."

Meg - Client representative, 2020

Safe and reliable service

 

"I have been working with Country Cousins for over 10 years and so have got to know a lot of your staff. If I have had problems, they are quickly sorted out by the team at Country Cousins."

Carer, 2020

"The lady I’m with is saying how much better she feels having me here during this scary time."

Olivia - Carer, 2020

Support changing needs

 

"We've had many Cousins over the years and most have been excellent.  Where the Cousin did not suit, the office was prompt in finding a replacement and managing the change."

Client representative, 2020

"In light of the current crisis, I must say that I am grateful to have been kept on your list of carers, You have shown an outstanding leadership and care for all involved and your proactive updates have been nothing short of remarkable. Keep up the good work and huge congratulation to the whole staff."

 

Paola - Carer, 2020

Need more information?

We're here to help you find the best quality live-in care possible for you or your loved one.

 

If you are looking for a live-in carer, get in touch with us today.

Call us icon

Call Us 

 

Give a member of our friendly team a call between Monday - Friday, 0800 - 1800 on 01293 224 706 to discuss your care needs.

Email us to request a callback icon

Request a Callback

Simply fill in our online enquiry form and we'll drop you a line at a time that's convenient for you.

Download our brochure for more information

Download Our Brochure

Download a PDF copy of our helpful brochure for more information on the services that we offer.

© Country Cousins 2020 is a trading name of Consolidated Healthcare Agencies Limited (Company Number 12087784). All rights reserved.

Registered office, Aviation House, Cross Oak Lane, Redhill, RH1 5EX

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