The Country Cousins Client Charter

Our commitment to you...

A dedicated Care Relationship Executive to deal with your care assignments and to handle your queries.
  • Before every care assignment your Care Relationship Executive will call you to confirm the details and background of the Cousin we have matched for you.
  • We will send a detailed “Who am I” profile of the Cousin who will be attending for your records.
  • Your Care Relationship Executive will call you every month to check on the service and gather feedback to assist with future needs.
  • In addition to the monthly call, you will receive a more detailed customer service feedback form every six months to help us improve our service further.

From this Autumn.
  • We will send you a written “confirmation of assignment” each time we provide a new carer for you.

Through these and your dedicated Care Relationship Executive – with support from the wider care service team – we will ensure you receive the best possible live-in care service.

To request home care from Country Cousins, call us on   or request a call back from our dedicated team of advisors.

We offer free advice based on over 58 years of live-in care experience.

Get in touch any time
  • A great blessing to us

    On behalf of my brother and myself, and indeed all our family, I should like to record the debt we owe the Country Cousins who came to care for both our parents over the past 2 years. Without the help of Country Cousins, Mum and Dad could not have stayed in their own home and this they so dearly wished to do, it was a great blessing to us all that this became a reality.

  • Very professional and extremely caring

    I would like to say that the Country Cousins, who cared for my wife until she died, were very professional and extremely caring and kind during the time they were here. I would like to say thank you, at Country Cousins, for sending them in our time of need.

  • Enjoyed Country Cousins support

    I have now enjoyed the support of your Country Cousins and I would like you to know that of 6 1/2 years of having to need care, these two ladies, though very different in character, they are both splendid carers in their own way.

  • You never let us down

    Thank you to you all at Country Cousins for the support you have given us over the last four years. You have never let us down over the years, we have met some interesting and caring people. We have no hesitation in recommending you to other people.

  • Very pleased and happy in her care

    Can you kindly note that I was very happy with the Country Cousin who came to look after my mother and she was very happy in her care too. Very reassuring to know that she was in the capable hands of someone you could trust.