Country Cousins
Sales Administrator

About the role

Part-Time (0.5 FTE) - Immediate Start - Redhill

£18k per annum (pro-rata)


Reporting into the Sales Team Leader, we have a fantastic opportunity for someone with incredible attention to detail and a can-do attitude to support our high-performance sales team. You will be responsible for ensuring the smooth running of the sales function and processing new client registrations in a timely and efficient manner.

As a Sales Administrator, you will look forward to onboarding our prospective clients and deliver a great customer experience, ensuring that we have all of the relevant client details needed are present and correct. You will guide them through the registration process, providing advice and assistance with any queries they may have along the way. In addition, your excellent communication skills and telephone manner will allow you to deliver high standards of customer service.

Combined with your knowledge, you will also need to display, enthusiasm, passion and pride to work for Country Cousins. An integral part of the company, you will be the engine to the Country Cousins sales team, with key duties including reporting against the teams monthly sales targets and ensuring thorough and robust sales' process.

Key responsibilities

•    Ownership of sharing supporting sales materials with prospective clients (Direct Debit details, T&C declarations and registration forms)

  • Migrating client information onto our new CRM system

  • Accountability for onboarding client's onto our new CRM system

•  Ensuring full and complete client information and documentation prior to closing successful leads

  • Reporting on enquiry and registration volume alongside initial lead quality and source

•    Supporting the Sales Team Leader with rolling out new processes and auditing requirements
•    To achieve high levels of client service at all stages of the process to encourage repeat business
•    To meet and exceed personal objectives, including productivity targets
•    To keep yourself fully immersed in the service range and understand the company brand values
•    Demonstrate a total commitment to delivering excellent customer service

  • Capture of source information for every inbound lead to enable the business to track performance

  • Ad-hoc support (stock checks, diary management, document proofing)



About you

•   Excellent communication skills both written and oral 
•    Exceptional customer call handling ability
•    A track record of working to key performance indicators
•    Strong team player with the ability to work as an individual
•    Ability to deal with difficult conversations when they arise
•    Ability to influence and negotiate
•    Ability to work towards targets and deadlines


Education and qualifications
•    Educated to minimum GCSE level
•    1 years previous sales admin experience in any sector (care preferably)


Personal characteristics
•    Empathetic
•    A can-do approach
•    Striving for excellence 
•    Team player
•    Self-motivated
•    Adaptable / flexible approach
•    Tenacious and assertive personality



  • Salary up to £18k per annum (pro-rata based on 1 FTE)

  • Based in Redhill Head Office (flexible working available)

  • Annual leave entitlement of 10 days per year (excluding Bank Holidays)

  • Core working days Monday - Friday (flexible working available)

  • Core working hours total 18 per week

  • Private medical cover

  • Company pension scheme

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Please note: we reserve the right to withdraw this job advert at any time.

The closing date for all applications is the 16th October 2020, applications submitted after this time, will not be considered.

Country Cousins is part of Country Cousins Homecare Agencies Limited. We use the data we collect from you, including sensitive personal data, to review your application. We will only contact you regarding your application.

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What we're looking for

A right to work in the UK

You will need proof of your eligibility and right to work in the UK.

Experience within care

A minimum of 6 months’ experience in a care environment is preferable but not essential.

A dedicated attitude

Two professional references, with one coming from your current or previous employer.

Why choose Country Cousins?

60+ Years experience

We've been providing introductory care services since 1959 so you know you're in safe hands.

Work-life balance

We understand the importance of flexibility and offer a mix of home and office working

Great opportunities

You'll be joining a wider care group offering you great ongoing career prospects.

But don't just take our word for it

"I love my team, they pull together and we all support each other." 


Head Office Team Member


"Lovely colleagues, friendly office working environment, promising business future, good personal career development."

Head Office Team Member

"I enjoy the self-management style rather than being micro-managed. Personally feel able to speak freely to direct line and management are quite open with future plans."

Head Office Team Member

© Country Cousins 2020 is a trading name of Country Cousins Homecare Agencies Limited (Company Number 12087784). All rights reserved.

Registered office, Aviation House, Cross Oak Lane, Redhill, RH1 5EX

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